Breaking the Back of the Backlog: Transformation Plan Aims f

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xrammyx
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Breaking the Back of the Backlog: Transformation Plan Aims f

Post by xrammyx » Tue Nov 16, 2010 10:57 pm

The Veterans Benefits Administration (VBA) has engaged its employees and stakeholders to try new approaches to claims processing. Amid growing workload, VBA's Claims Transformation Plan outlines ambitious initiatives to meet Secretary Shinseki's 2015 goal to eliminate all claims pending more than 125 days while increasing rating quality to 98 percent.

More than three dozen initiatives have been launched, building upon selected winning field submissions from the Innovation Competition announced by President Obama in August 2009. We took the best ideas from our front-line staff, managers and directors to try new approaches to "break the back of the backlog."

view the transformation page here.. http://www.vba.va.gov/transformation/

so what do you all think?
One thing, they should of got off their asses a long time ago...
HHB 6/3 ADA
Schwabach, Germany
Desert Shield/Storm
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